Privacy Policy
Last updated: 9 October 2026
This policy explains how Neom Construction collects and uses personal information when you contact us through our website to book a visit.
Who we are
Neom Construction is operated by NEOM PROJECTS LTD, the company responsible for your personal information.
Company number: 15548172
Registered office: 1 Dysart Avenue, Drayton, Portsmouth, England, PO6 2LY
Email: neomprojectsltd@gmail.com
Telephone: 02392 002 282
Information we collect
When you submit our contact form, we collect the details you provide. These may include your name, email address, telephone number, property address and information about your proposed project or preferred visit date.
Our website providers may also process technical information, such as IP addresses and security logs, to operate and protect the website.
How we use your information
We use your information to:
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Respond to your enquiry.
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Arrange and manage your site visit.
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Discuss your project and prepare a quotation.
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Keep relevant correspondence and protect our website against misuse.
We do not use visit-booking enquiries to add you to a marketing mailing list.
Our legal basis
Where you ask us to arrange a visit or prepare a quotation for work you may commission, we process your information to take steps at your request before entering a contract.
For general enquiries, administration and website security, we rely on our legitimate interests in responding to prospective customers and operating our business securely. We balance these interests against your privacy rights.
We may also retain or disclose information where required by law.
Sharing your information
Relevant information may be processed by providers supporting our website, contact form, hosting and email services. We may also share information with professional advisers or authorities where necessary or legally required.
We do not sell your personal information.
If a service provider processes information outside the UK, we will ensure appropriate safeguards or another lawful transfer arrangement are in place. You can contact us for details of any applicable transfers and safeguards.
How long we keep your information
We retain enquiry information for as long as needed to respond, arrange your visit and complete any related discussions or quotation.
The retention period depends on whether your enquiry leads to work, whether there are outstanding questions or disputes, and any applicable legal record-keeping requirements. We delete or anonymise information when it is no longer needed.
Cookies
We use only cookies necessary for the website and contact form to function securely. We do not use advertising or analytics cookies.
You can control cookies through your browser settings, although blocking necessary cookies may affect how the website works.
Keeping your information secure
We use appropriate technical and organisational measures to protect your information against unauthorised access, loss and misuse. Access is limited to people and providers who need it for the purposes described above.
Your rights
Depending on the circumstances, you can ask us to access, correct, delete or restrict the use of your personal information. You may also have the right to object to processing or request a portable copy of certain information.
To exercise your rights, email neomprojectsltd@gmail.com or write to our registered office.
You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Changes to this policy
We may update this policy when our practices change. The latest version will be published on this page.